Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Harringay
At Harringay Florist, we pride ourselves on delivering only the freshest flowers to homes and businesses across the local area. As your trusted neighbourhood florist, our reputation is built on quality, freshness, and customer satisfaction. Every arrangement is hand-prepared and carefully checked before dispatch, ensuring that you receive flowers at their peak beauty and vibrancy.
Damaged-On-Arrival Policy
While we do our utmost to protect your bouquet during transit, we understand that occasional damage may occur. If your flowers arrive damaged or in poor condition, please inspect them as soon as possible upon delivery. To help us resolve your issue quickly, we ask that you contact us within 24 hours of receiving your order and provide photographs of the damage. Our team will review your claim and offer a suitable resolution in line with our fresh flowers guarantee.
Our Flower Freshness Window
We promise that every arrangement from Harringay Florist will remain fresh and beautiful for at least 5 days from delivery, provided they are cared for according to our guidelines. If your flowers begin to wilt or deteriorate before this period, please let us know. The longevity of your bouquet is a top priority and a key part of our freshness guarantee for all Harringay customers.
Refund & Replacement Options
Your satisfaction is at the heart of what we do. If your order is damaged, delayed, or not as described, you may be eligible for a replacement bouquet or a refund. Our team will carefully assess your claim and offer one of the following solutions depending on the circumstances:
- Replacement: We will arrange to send a new bouquet as soon as possible, at no extra cost to you, if your flowers do not meet our freshness standards or arrive damaged.
- Refund: If a replacement is not suitable, we can offer a full or partial refund based on the extent of the issue. Refunds are processed promptly once we have verified your claim.
We strive to be fair and transparent in all cases, ensuring Harringay residents and businesses can shop with confidence.
Complaints Process
Your feedback is important to us. Should you be dissatisfied with your order or any aspect of our service, we encourage you to get in touch as soon as possible. To make a complaint:
- Contact us within 5 days of your delivery. Please provide your order number and a brief description of your issue.
- Include clear photographs if the complaint concerns flower quality or arrangement appearance.
- Our team will investigate and respond within 2 business days, working with you to resolve your concern quickly and fairly.
We are committed to maintaining our reputation as Harringay’s trusted local florist, ensuring every customer’s experience is a positive one.
Your Local Harringay Florist Promise
We understand how important it is that flowers arrive fresh, beautiful, and on time for your special moments. Serving households and businesses throughout Harringay and the surrounding area, we take every order personally. Thank you for choosing Harringay Florist – your satisfaction and trust mean everything to us.
